JH Skincare Clinic

Electrolysis, Elizabeth Arden PRO Peel, lightfusion™, Dermatosis Papulosa Nigra, Skin Tags, and Red Veins in London

137 Kirkdale, Sydenham, London SE26 4QJ

T: 020 8699 1998
E: info@jhskincareclinic.co.uk

Mail Order Terms and Conditions

  1. Advice – Information and content that appears on our website is not advice and should not be taken as advice, nor should it affect your purchasing decisions.
  2. Price – All prices include VAT at the relevant UK rate. Postage and packaging will be charged in addition to the price of the products shown on the website.
  3. Errors:
    1. JH Skincare Clinic reserves the right to alter any prices which are discovered after Checkout to be incorrect and to request payment for any additional funds to cover the discrepancy. You have the right to refuse to pay the extra, in which case JH Skincare Clinic will cancel the order without prejudice and issue a full refund for any un-shipped products.
    2. From time to time our suppliers may alter the products which we sell without warning – including, but not limited to, the design, description and size. JH Skincare Clinic will endeavour to communicate such changes when we are notified of them, but we cannot be held responsible for any discrepancies. 
  4. Gift Vouchers – Gift Vouchers are valid for 6 months from date of issue and are delivered by UK First Class Royal Mail Recorded Delivery. Gift Vouchers with a value over £80.00 will be delivered free of charge.
  5. Payment – Payment will be taken prior to dispatch of products and processed via the PayPal payment gateway. You may pay with your credit or debit card, without having to open an account with PayPal*, or you may use your PayPal account if you have one. Cards accepted are: Maestro, Visa Debit, Visa Credit, MasterCard, Solo, Electron*. No financial information is passed to our server, only a confirmation that you have paid.
  6. UK Delivery Only
    1. Parcels can only be posted to recipients within the UK and Northern Ireland and will be posted via Royal Mail First Class Recorded Delivery and must be signed for upon receipt. Because of this, orders cannot be delivered to a P.O. Box address.
    2. If Royal Mail is unable to deliver they will return the parcels to JH Skincare Clinic after 3 weeks.
  7. Returns
    1. Unwanted products – In accordance with EU and UK regulations, unwanted products can be returned to us within 14 days of receipt, provided that they are unopened, undamaged and in a resaleable condition. Please note that samples and Gifts With Purchase are considered to be a part of the “parent” product and these must also be returned (see below).
    2. Faulty and damaged products – Please return these to us within 7 days with an explanation as to why they are being returned, this will then be investigated upon receipt.
    3. Postage – Postage for returns is at the expense of the customer and must be returned via Royal Mail First Class Recorded or Special Delivery. Please return in the original packaging to the following address: JH Skincare Clinic, 137 Kirkdale, London SE26 4QJ.
    4. Additional Products – Samples or Gifts With Purchase must also be returned. These are considered to be part of the “parent” item and therefore, if they are not returned with the item with which they are associated, the full cost will be deducted from any refund.
    5. This does not affect your statutory rights as a consumer.
  8. Backorders – If any items in your order are not in stock we will give you the choice to hold the entire order until all items can be delivered in one parcel, or you can have the order split, with the in-stock items being delivered first. We will then dispatch the remaining items when they are in stock. You will be advised of this when we call, but please note that split delivery orders may incur an additional delivery charge.
  9. Privacy Policy JH Skincare Clinic takes the privacy and security of your personal data very seriously. Our Privacy Policy forms part of these Terms and Conditions and can be found at this page: Privacy Policy.

* Correct at time of writing, but PayPal may change this in the future.